Website Contact Form Email Not Arriving In Inbox?

Website Contact Form Use And Settings

 

When a website contact form is filled & submitted, that submission’s information is emailed to the address assigned in the form’s settings. And while email is convenient for busy people, there is always another reliable option: a website owner can login and review contact form submission messages in the website dashboard. For that option go to ‘Forms’ then to ‘Entries’ and all submission messages will be listed in reverse chronological order; however and with email being the preferred option, there is a common situation where something about the incoming email trips up email host spam & blocking filters. So let’s look at why and how to deal with it.

 

What To Do When Email Notifications Fail To Arrive In Inboxes

wordpress website contact form email notifications

What should a business do if it is not receiving contact form email in a specific inbox?

1. First, check Spam folders for in case messages are being routed there. Like it or not, we have to own our spam files day to day.

1. a) If good messages are in a spam folder then mark as “Not Spam” using whatever option the email provider offers in order to prevent form entries from landing there again.

2. If the email are NOT in Spam, then login to the website and check to be certain the correct receive- email address is assigned in the form settings. Often, in the heat of design and development, an address is setup based upon logic at the time. In many cases, that email address later proves to be wrong for this purpose.

2. a) Also double- check the “Email to” field to be certain its entered correctly. If not then correct, re- set the app and test!

3. Because the issue may lie with the email hosts’ definition of spam and/ or its’ spam blocking setup, a business may want to have the form set up to email multiple addresses. If so, be sure to separate each address with a comma.

3. a) Once multiple addresses are setup, test the form and check each all email inboxes. If any receive an email it proves the contact form application works and the email host is the issue. 99% of the time we find this is the case because the apps work – its’ the email host who’s random definition of spam setup that is the issue.

4. Regardless of all the above, it is always pro- active to have the email inbox host whitelist both a) the website host IP address and b) the website/server/contact form host email address.

Delivering contact form email can be tricky and there are situations where incoming email is blocked by its’ host. Worse, the email host is less than cooperative in troubleshooting the issue. If contact form email notification messages do not arrive in the Inbox of choice or its’ Spam folder and the email host claims the website form application is at fault, well then a logical course of action may be to switch email hosts. If so, we recommend Gmail; preferably Google Apps class Gmail.

Own Your Domain!

Domains (= URLs) Are Valuable Business Assets


We see a lot of confusion over domains and how to manage them, including not managing them at all. Often business owners either don’t know where they have registered their domain(s) or worse have asked someone else to buy them. In some cases the affiliated email records are set up for the same domain making matters (potentially) even more difficult. 
Domains are such valuable business assets we felt compelled to support, so folks understand a little bit more about their domains. In our view and no matter what, you want to be in control of these important business assets. If you allow anyone else to control or own your domain, well then then it is NOT really yours … is it?
 
To begin to understand it really starts with the fact there is a universally accepted need for web standards and organization. Without standards nothing could ever be done safely or efficiently. So here are a series of definitions to help with any confusion you may have about your domain, which obviously relates to what you do online:


Domain Definitions List

 
Domain Name
Domains are names associated with a particular IP (i.e. Internet Protocol) address, and that translates to a unique sequence of numbers. To make a physical parallel think of it like this: there’s only one location for 100 Main St. in any given town and one person owns it. On the Internet the domain name kineticknowledge.com might translate to a unique number sequence like 123.123.123.3 AND only we own it. That number is inaccurate, by the way, but the point is … to a browser kineticknowledge.com looks like a unique set of numbers.
 
Domain Registrar
Domain registrars are companies authorized to sell domain names available for registration, or better yet … not yet owned by anyone else. GoDaddy & Network Solutions are well known registrars. They also sell domain hosting services to support websites, email and text.
 
Domain Host
GoDaddy & Network Solutions are also domain hosts, meaning they run DNS servers for the organization of registered domain(s). These DNS servers also support a domain owners ability to manage different records affiliated with their domains. For instance a domain name record is an ‘A Name Record’; for sub domains a C Name Record; for email an MX Record and even for text there’s a Text Record. They will also host your website and email for a fee. 
 
DNS
DNS stands for Domain Name System. This ‘system’ is set up to safely organize domains. It’s kind of like the phone book of the web where, when you look for a NAME, that system identifies and then translates it to a ‘number sequence’ you can call. With the help of registrars, the DNS translates a URL or web address (i.e. https://kineticknowledge.com ) to the affiliated IP address, which is also a sequence of numbers (i.e. 123.123.123.3). 
 
MX Records
Your URL or web address can be used for email (i.e. support@kineticknowledge.com). MX (i.e. Mail Exchange) records are DNS settings associated to a domain in order to direct its mail to servers hosting  a users’ mail accounts.
 
And then while we’re at it …
 
 
Internet
It’s a network of interconnected computers. Computers worldwide!
 
Web
It’s an Internet application that supports getting people to websites. 
 
Browser
Is an application for retrieving & presenting specific web pages. 
 
Search Engines
They constantly crawl and consume all the information on web pages they possibly can, in order to prepare an updated index for when people search. The goal is to help people reach the current information that exists on web pages, as accurately & efficiently as is possible. 
 
 

What Do FREE or DIY Websites Lack?

Is a FREE or DIY Website Solution Enough For The Serious Business? 

FREE and DIY Website solutions are advertised as the answer to a small business owners’ prayers. Their argument is a top solution for little to no cost. From the ‘just getting started small business owner’ all the way to the ‘most discerning business owner’ – FREE is certainly interesting.

But can FREE support a serious marketer? What are the “hidden” costs in these solutions (i.e. Wix, Squarespace, GoDaddy Central, Web.com)? What are the limitations? 

Businesses have so many challenges, none greater than building a relevant brand. What are the likely realities of FREE or DIY?

 

Top 10 Things to Consider Before Using a FREE or DIY Website

    1. What is the investment of time in a ‘learning curve’ with a free solution?
    2. Does its’ user own anything, the website or its web footprint, with a free solution?
    3. Does its’ user own or control her own content with a free solution?
    4. Does a free website provider run its own brand or potentially competitive advertising on the website in order to monetize what is supposedly free?
    5. Is there any support if something goes wrong with a free solution?
    6. Is there any accountability to a particular businesses requirements with a free solution?
    7. Are there legitimate search engine optimization tools, including that advance when search engines advance, with a free solution?
    8. Browsers, Search Engines, Google always evolve… what is a free website solutions’ incentive to keep up?
    9. Will free website solutions change their policies to a users’ detriment?
    10. Are all necessary features and applications, plus any flexibility for their customization, available to the average business with a free solution?

 

Can business assets such as a BRAND be trusted to FREE services? If there are genuine business requirements it may NOT only be useful, but cost-effective to look into website ownership and a genuinely vested interest in webmaster support. And let’s not forget the age old reality that marketing agencies exist to offer a breadth of experience in business strategy and brand promotion. 

Ask us about how WordPress is an advantage and also about webmaster services support the serious marketer! 

Why A Business Owner Needs Webmaster Service

Business Owners Need Webmaster Digital Assets Management Service!

Managing the digital assets a business needs in this day and age has become a huge distraction. Keeping track of domains, websites, proper hosting, various Google tools, search & directory listings, social media accounts, security, passwords and various other applications is a huge headache for the average business owner. It’s where an accountable responsive webmaster will help!

Business owners should have control over their digital assets, but manage them? Who can back a website and its’ database up? Who will manage updates when the break a website? What about fundamental SEO? Does anyone know how to develop content the right way? What about SSL certificates!? How do you secure these assets in a manageable way? Logo, graphic, image file storage or even access that’s easy?! How do you keep track of all the logins? A good webmaster is prepared to help!

The ‘Big Solution Company’ Answer

The ‘big solution companies’ choose to take advantage of the ‘short on time | short on technical knowledge’ business person. Their ‘weaponized support people’ generate confusion in order to sell unnecessary solutions, while adding traps and minimizing actual service. A half hour wait on the phone only to speak to an uninformed person with no vested interest is the low bar they set. Even more insulting is that same person you waited to talk too is really NOT motivated to service; rather she has been trained to sell more tech’!? If you are with a ‘Big Solution Company’ you know the situation. In fact they’re betting a move is just enough trouble to discourage you from doing it. A serious business person should NEVER tolerate it!

What’s The Answer?

 

Kinetic Knowledge offers webmaster services a business might appreciate: responsive Webmaster and digital asset management support for all of a businesses assets under one roof! We are an experienced firm interested offering a consultative approach to managing digital assets. We also believe a business should both own and control its’ assets! If webmaster support resonates, please do not hesitate to ask us about how it is done! 


Basic Webmaster Services Can Include:

  • WordPress Website Host Management 
  • WordPress Website Updates Management
  • WordPress Backups, Website & Database
  • WordPress Themes Management
  • WordPress Plugins Management
  • Google My Business Tools Basic Setup & Management 
  • Google Traffic Analytics
  • Google Search Console
  • Basic Security
  • Secure Image, Logo, Graphic, Video Files Storage
  • Passwords Storage
  • Malware Scans
  • Brute Force Blocking
  • Strong Password Enforcement
  • Google ReCaptcha
  • Bad User Lockouts
  • 404 Detection
  • Blacklist Checks
  • Update Alerts
  • File Change Alerts
  • Performance Checks
  • Vested Human Service
  • And more !

And Even More Advanced Support Options Can Include:

  • More Frequent Website Database Backups Options
  • Advanced Security Options
  • Advanced Google My Business Tools Setup Options
  • SSL Certificate Purchase & Installation  
  • SEO Options
  • PPC Options
  • Email Campaign Options 
  • Content Options
  • Search & Directory Listings Option
  • KeyWords Rank Tracking Option
  • Social Media Plan Options
  • Monthly Report Options
  • And more again !